Contact My snowdrop
We are a small Bulgarian family team and we handle every call and message ourselves. When you contact My snowdrop, you are always reaching real people – not a chatbot or a call centre.
Questions About Online Orders
For anything related to online orders, delivery or products, you can reach us at:
Phone: +359 896 332 271
We are available Tuesday to Saturday, from 11:00 AM to 5:30 PM (CET).
Sometimes we may be with customers in the store or packing orders, but we always do our best to answer and help as quickly and clearly as we can.
How Our Stores Work
In My snowdrop stores, toys are there to be explored, not just looked at from a distance. You are welcome to take your time, try different things and see how they feel.
You can touch, hold and play with the toys on display – as much as you like. This is an essential part of our philosophy and store concept. We believe it is easier to choose the right toy when you can see it properly and feel it in your hands.
If you have an idea for a game, you can tell us about it – or simply show us in the store. If you are wondering whether a toy is right for your child, you are welcome to introduce them to it on the spot and see their reaction before deciding.
My snowdrop Store Locations
📍 Sofia, Bulgaria
Address: 4 Angel Kanchev St., next to Garibaldi Square
Opening hours:
Tuesday – Saturday: 11:00 AM – 7:30 PM
Lunch break: 1:30 PM – 2:00 PM
Closed: Sunday & Monday
Phone: +359 883 481 726
📍 Veliko Tarnovo, Bulgaria
Address: 50 Stefan Stambolov St.
Opening hours:
Tuesday – Saturday: 11:00 AM – 7:30 PM
Lunch break: 1:30 PM – 2:00 PM
Closed: Sunday & Monday
Phone: +359 896 332 271