Shipping and payment methods

IV. PRICES AND METHOD OF PAYMENT

Art. 11 (1) The prices of the products offered in the online store are those indicated on the website "www.mysnowdrop.com" ("My Snowdrop" online store) at the time of placing an order, except in cases of obvious error.

(2) The prices of the products are in the currency displayed and/or select and includes VAT, in the cases in which its accrual is applicable.

Art. 12 "Tuliki" Ltd. reserves the right to change the prices of the products offered in the online store at any time and without notice, such changes will not affect orders already made.

Art. 13 "Tuliki" Ltd. can provide discounts for the products offered in the online store, according to the Bulgarian legislation and rules determined by "Tuliki" Ltd. The rules applicable to such discounts are available where the discount is displayed. Discounts may be provided in various forms (eg promotions, loyalty discounts provided individually, randomly or as a result of participation in a competition or customer survey).

V. PAYMENT

Art. 14 When the User returns a product with the right to a refund of the amount paid for any reason, the price subject to refund is reduced by the value of the discount applied to the product, and only the amount actually paid is refundable.

Art. 15 (1) The user can pay the price of the ordered goods using one of the options listed on the website. On https://mysnowdrop.com/ payment by cash on delivery and by bank transfer is possible, unless for a technical reason at the time of purchase one of these payment methods is prevented.

(2) If the User chooses the option of delivery by courier and payment by cash on delivery, he must pay the price of the ordered items together with the cost of delivery to the courier upon receipt of the goods. In cases where the delivery price is fixed, the User must pay the fixed price. In the case of a purchase with delivery within the territory of Bulgaria, the value of which is over BGN 150.00, the delivery cost per customer is BGN 0.00.

Art. 16 If the User chooses a payment method involving a third party payment service provider, the User may be bound by the terms and conditions and / or fees of such third party.

Art. 17 "Tuliki" Ltd. is not responsible if a given payment method, involving a third-party payment service provider, is not available or otherwise does not function due to reasons that cannot be attributed to the fault of "Tuliki" Ltd.       

VI. DELIVERY

Art. XNUMX (XNUMX) The delivery of the ordered goods is carried out by courier to an office or address for delivery, indicated by the User. Delivery is at the expense of the User, unless otherwise stated on https://mysnowdrop.com/.

- Delivery is at the expense of Tuliki OOD for orders over BGN 150.

(2) Before sending the ordered goods, "Tuliki" Ltd. has the right to contact the User on the phone indicated by him, in order to specify details about the order and/or delivery.

(3) "Tuliki" Ltd. is not responsible for failure to fulfill an order in cases where the User has provided false, incomplete and/or inaccurate personal data, including when he has provided an incomplete, inaccurate or fictitious address or phone number.

Art. 19 Delivery takes place within 2 to 5 working days after the order is placed. In exceptional circumstances, "Tuliki" Ltd. reserves the right to extend the delivery period, promptly informing the User thereof.

Art. 20 The ordered goods are delivered against a signature, as larger shipments (at the discretion of the courier) are delivered to the entrance of the building.

Art. 21 The consumer is obliged to inspect the goods at the time of delivery and to notify immediately of any discrepancies, shortages and damages. If the User does not do so, it is assumed that the delivery is accepted without objection.

Art. 22 (1) When performing international deliveries, the rules for delivery and receipt of items of the respective national postal service, as well as of the respective national legislation of the state in which the consignee of the goods is located shall be applicable.

(2) All import fees when importing the goods are at the expense of the User. The consumer cannot claim a refund if he has refused to pay import duties or receive the shipment.

Art. 23 "Tuliki" Ltd. reserves the right to change the available delivery and payment methods and/or the conditions thereof at any time by publishing the available delivery and payment methods on the website without further notice.

VII. WITHDRAWAL FROM THE CONTRACT AND REPLACEMENT

Art. 24 (1) The consumer has the right to withdraw from the contract without stating a reason, without paying compensation or penalty within 14 days from the date of acceptance of the goods by the consumer or a third party.

(2) In order to exercise his right under this clause, the User must unequivocally notify "Tuliki" OOD of his decision to withdraw from the contract, by individualizing the goods he wishes to return, by providing all the data on the completed order and delivery, including but not limited to: content and value of the order, details of the person who placed the order, details of the person who accepted the delivery and date of delivery.

(3) The notification may be made by sending an e-mail in free text to an address info@mysnowdrop.com, describing in detail the product, order number and bank account to which the funds will be refunded.

(4) The User is obliged to return the goods at his own expense along with the receipt and the invoice, if any, by handing them over to "Tuliki" OOD or to a person authorized by the latter, within 14 days from the date on which the User has exercised his right to withdraw from the contract.

(5) Upon return, the goods must be in their original packaging, without traces of use or violation of the commercial appearance.

(6) "Tuliki" Ltd. has the right to postpone the refund of payments until the goods are received back or until proof is provided that the goods have been sent back, depending on which of the two events occurred earlier.

(7) In case the User fails to fulfill his obligation under paragraph 4, without notifying "My Snowdrop" of the delay and without providing a valid reason for the same, it is considered that he has withdrawn his statement of withdrawal from the contract.

Art. 25 The consumer has no right to withdraw from the contract in case the subject of the same are for delivery of goods made to order of the consumer or according to his individual requirements;

Art. 26 "Tuliki" Ltd. reimburses the User the price paid by him for the returned goods.