FREE EU DELIVERY FOR ORDERS OVER 89 EUR // 90 DAYS RETURN PERIOD
Frequently Asked Questions - My snowdrop
  • There are no products in the cart yet

Frequently Asked Questions

Contacting

  • How can I reach My snowdrop - is e-mail or phone better? 

Hey, we are really easy to get in touch with! 🙂 If you are used to chatting on social media, message us on facebook or instagram. We hang out in there a lot too! 🙂
If you are in a rush and have no time to check for our message - give us a call, we would love to talk to you! You can also write us an e-mail, always exciting for us to get a new one in our inbox.
Wanna go really old school? Hit us with a hard copy letter. We would make sure you get a pretty cool one back, and we would pretend it is the 90's and have a lot of fun!

Shipping

  • Where do you ship to?

We ship to Czech Republic (CZE), Poland (PL), Hungary (HU), Romania (RO), Croatia (HR), Greece (GR), Slovakia (SK), Slovenia (SI), Bulgaria (BG)

  • How long does it take for a parcel to arrive?

It depends on the time of the year but on average we see parcels arriving for 2 working days.

  • What if I want to buy and I want my delivery to another country?

Please contact us, so we can share a rate for your delivery based on your request.

  • How much does shipping cost?

We have a fixed rate for 5,90 eur for shipping.

  • Do you have free shipping as well?

Yes! Any order with a value over 89 eur is shipped for free.

Payment

  • How can I pay?

At My snowdrop you can pay via PayPal, via Credit card or you can pay your courier upon delivery thanks to our Cash on Delivery (COD) service.

  • What if I want to return my order?

No worries! You can do that up to 90 days after you have received it and get a refund!

About My snowdrop

  • Where are you from?

We come from the beautiful city of Veliko Tarnovo in Bulgaria, and this is where the magical journey called My snowdrop started.

  • Can I visit you / Do you have a physical store?

Yes! We opened our first physical store in March 2021 in the heart of Veliko Tarnovo. If you ever come by, we would be very happy to meet you! You can find us here - https://goo.gl/maps/snWShTPtUzgksC4p7

  • How do you select the brands you list?

We are looking for brands that touch our hearts and stand out. We are quite picky before introducing anything new at My snowdrop. Second in our criteria comes the surprising factor - we seek to bring in brands that are new to our regions.

  • I am an influencer and like your shop, do you work with influencers?

Yes, all the time. If you find that what you stand for to your audience is in harmony with what we do, then please get in touch. We would love to hear from you!

Bulgarian English