FOR THE USE OF "Tuliki" OOD
These GENERAL TERMS and CONDITIONS govern the relationship between "Tuliki" OOD, hereinafter referred to as "Tuliki", on the one hand, and the Users of Internet pages and services located on the domain https://mysnowdrop.com/ (hereinafter referred to as Users), on the other hand.
"Tuliki" Ltd. is a company registered under the Commercial Law of the Republic of Bulgaria with EIC 207797419, with registered office and management address: Veliko Tarnovo 5000, Sergey Rumyantsev Street No. 30, email address info@mysnowdrop.com, phone: +359883481726 , IBAN – BG46STSA93000030795792.
Please read the published Terms and Conditions in full before using the information and commercial services offered by the site https://mysnowdrop.com/ (hereinafter referred to as the Services). By viewing https://mysnowdrop.com/, each User automatically agrees to comply with the conditions described below.
This document contains information about the activities of "Tuliki" and the general conditions for using the services provided by "Tuliki", regulating the relationship between us and each of our users.
Confirmation of the General Terms and Conditions is a necessary and mandatory condition for the conclusion of the contract between the User and "Tuliki" OOD.
I. SERVICES PROVIDED
Art. 1 The services provided by "Tuliki" to the User are information society services within the meaning of the Electronic Commerce Act.
Art. 2 "My snowdrop" (My snowdrop) is an electronic store, available on the website https://mysnowdrop.com/, through which Users have the opportunity to conclude sales contracts with "Tuliki" OOD for goods offered in the electronic store described above.
II. IDENTIFICATION AND REGISTRATION. PERSONAL DATA
Art. 3 (1) "Tuliki" identifies the Users of the site by storing log files on the https://mysnowdrop.com/ server and the User's IP address.
(2) "Tuliki" has the right to collect and use information about Users after their registration. The information by which the person can be identified may include name, surname, date of birth, gender, address, telephone, as well as any other information that the person voluntarily provides during registration. The information includes any other information that the User enters, uses or provides when using the Services provided by "Tuliki".
Art. 4 (1) "Tuliki" takes due care and is responsible for protecting the information about the User, which became known to him on the occasion of registration - subject to these General Terms and Conditions, except in cases of force majeure, accidental event or malicious actions of third parties.
(2) In the registration form filled in by the User during registration, "Tuliki" indicates the mandatory or voluntary nature of providing the data and the consequences of refusing to provide them. By expressing agreement with these General Terms and Conditions, the User agrees to have his/her information processed in the order provided for in them.
(3) The restrictions under para. 1 do not apply in the event that "Tuliki" is obliged to provide the personal information about the User to the relevant competent state authorities according to the current legislation.
Art. 5 (1) "Tuliki" collects and uses the information under Art. 4 for the purposes provided for in these General Terms and Conditions, as well as for offering new goods and/or services to the User (free or paid). The described purposes for which the information is used are not exhaustively listed and do not create obligations for "Tuliki".
(2) By accepting these General Terms and Conditions, the User agrees to the processing of his personal data for the purposes of this contract and direct marketing.
Art. 6 (1) The user can register by filling in the relevant electronic registration form, available in real time (on-line) on the Internet at the site "www.mysnowdrop.com", express agreement with these General Terms and Conditions and declare that has legal capacity.
(2) By pressing the virtual button "Registration", having the force of a written confirmation of the General Terms and Conditions, the User makes an electronic statement within the meaning of the Electronic Document and Electronic Signature Act, by which he declares that he is familiar with these General Terms and Conditions, accepts them and undertakes to comply with them. By recording it on a suitable medium in the server of "www.mysnowdrop.com", through a generally accepted standard for conversion in a technical way, making possible its reproduction, the electronic statement acquires the quality of an electronic document within the meaning of the cited law. "Tuliki" can store in log files on its server the IP address of the User, as well as any other information necessary for his identification and reproduction of his electronic statement of acceptance of the General Terms and Conditions in the event of a legal dispute. The text of these General Terms and Conditions is available on the Internet at www.mysnowdrop.com in a way that allows its storage and reproduction.
(3) When completing the registration application, the User is obliged to provide complete and correct data regarding identity (for individuals), legal status (for legal entities) and other data required by the electronic form of www.mysnowdrop.com, as well as to updates them within 7 (seven) days of their change. The user declares that he agrees to provide the personal data so requested, thereby guaranteeing that the data he provides during the registration process is true, complete and accurate and, if the latter changes, he will update them in a timely manner. In case of providing incorrect data, "Tuliki" has the right to terminate or stop immediately and without notice the provision of the services, as well as the maintenance of the User's registration.
Art. 7 (1) Upon registration, the User receives and/or creates a unique username and password to access the services available through the "Tuliki" website - www.mysnowdrop.com
(2) The username with which the User registers does not give him any other rights, except the right to use the specific username within the "Tuliki" e-shop.
(3) The registrant, in his capacity as a representative of a legal entity, is obliged to enter his full name and address, resp. the name of the legal entity it represents. By accepting the General Terms and Conditions, he guarantees and confirms that he has a contractual relationship with the user company registered by him. If incorrect or misleading information is entered, the party is deprived of the right to access the services of the "Tuliki" website.
(4) The user is obliged to take all care and take the necessary measures, which are reasonably necessary, in order to protect his password, as well as not to disclose his password to third parties and to notify "Tuliki" immediately in case of illegal access, as well as in the case of probability and suspicion of such. He bears the responsibility and risk for the protection of his password, as well as for all actions that are carried out by him or a third party using his password.
Art. 8 (1) The user has the right to access in online mode to the services provided through the site www.mysnowdrop.com, subject to compliance with the conditions and requirements for access defined by "Tuliki". In order to use the services, the User must enter his username and password.
(2) The user has the right to access and correction in on-line mode of his personal data provided during registration.
III. ORDER
Art. 9 (1) Users use the interface of the website www.mysnowdrop.com to conclude contracts for the purchase and sale of the goods offered by "Tuliki" OOD in the electronic store.
(2) The contract for the purchase and sale of goods is considered concluded from the moment of confirmation of the order by "Tuliki" OOD
(3) In case of lack of availability of a given product, "Tuliki" Ltd. reserves the right to refuse the order.
Art. 10 (1) After selecting one or more goods offered on the website www.mysnowdrop.com, the User must add the same to his list of goods for purchase.
(2) It is necessary for the User to provide data for the delivery and to choose a method and moment of payment of the price, after which to confirm the order through the interface of the e-shop.
(3) When placing an order, the User receives a confirmation by email that his order has been accepted.
IV. PRICES AND METHOD OF PAYMENT
Art. 11 (1) The prices of the products offered in the online store are those indicated on the website www.mysnowdrop.com at the time of placing an order, except in cases of obvious error.
(2) The prices of the products shall be in Bulgarian levs and shall include VAT, in the cases in which its accrual is envisaged.
Art. 12 "Tuliki" Ltd. reserves the right to change the prices of the products offered in the online store at any time and without notice, such changes will not affect orders already made.
Art. 13 "Tuliki" can provide discounts for the products offered in the online store, according to the Bulgarian legislation and rules defined by "Tuliki". The rules applicable to such discounts are available where the discount is displayed. Discounts may be provided in various forms (eg promotions, loyalty discounts provided individually, randomly or as a result of participation in a competition or customer survey).
V. PAYMENT
Art. 14 When the User returns a product with the right to a refund of the amount paid for any reason, the price subject to refund is reduced by the value of the discount applied to the product, and only the amount actually paid is refundable.
Art. 15 (1) The user can pay the price of the ordered goods by using one of the options listed on the website. On https://mysnowdrop.com/ payment by cash on delivery and by bank transfer is possible, unless for a technical reason at the time of purchase one of these payment methods is prevented.
(2) If the User chooses the option of delivery by courier and payment by cash on delivery, he must pay the price of the ordered items together with the cost of delivery to the courier upon receipt of the goods. In cases where the delivery price is fixed, the User must pay the fixed price. In the case of a purchase with delivery within the territory of Bulgaria, the value of which is over BGN 150.00, the delivery cost per customer is BGN 0.00.
Art. 16 If the User chooses a payment method involving a third party payment service provider, the User may be bound by the terms and conditions and / or fees of such third party.
Art. 17 "Tuliki" Ltd. is not responsible if a payment method involving a third-party payment service provider is not available or otherwise does not function due to reasons beyond the fault of "Tuliki" Ltd.
VI. DELIVERY
Art. 18 (1) The delivery of the ordered goods is carried out by courier to the courier office or delivery address specified by the User in the territory of Bulgaria and any other country to which it is possible to place an order in the store of "Tuliki" OOD. Delivery is at the expense of the User, unless the contrary is expressly indicated to https://mysnowdrop.com/.
– The countries to which delivery is made are: Greece, Romania, Slovenia, Slovakia, Croatia, Hungary, Poland, Czech Republic.
- Delivery is at the expense of "Tuliki" OOD for orders over BGN 150 for delivery on the territory of Bulgaria or EUR 89 for any other country to which deliveries are made
(2) Before sending the ordered goods, "Tuliki" Ltd. has the right to contact the User on the phone indicated by him, in order to specify details about the order and/or delivery.
(3) "Tuliki" OOD is not responsible for failure to fulfill an order in cases where the User has provided false, incomplete and/or inaccurate personal data, including when he has provided an incomplete, inaccurate or fictitious address or phone number.
Art. 19 Delivery is made within 5 working days after the order is placed. In exceptional circumstances, "Tuliki" Ltd. reserves the right to extend the delivery period, promptly informing the User thereof.
Art. 20 The ordered goods are delivered against a signature, as larger shipments (at the discretion of the courier) are delivered to the entrance of the building.
Art. 21 The consumer is obliged to inspect the goods at the time of delivery and to notify immediately of any discrepancies, shortages and damages. If the User does not do so, it is assumed that the delivery is accepted without objection.
Art. 22 (1) When performing international deliveries, the rules for delivery and receipt of items of the respective national postal service, as well as of the respective national legislation of the state in which the consignee of the goods is located shall be applicable.
(2) All import fees when importing the goods are at the expense of the User. The consumer cannot claim a refund if he has refused to pay import duties or receive the shipment.
Art. 23 "Tuliki" Ltd. reserves the right to change the available delivery and payment methods and/or the conditions thereof at any time by publishing the available delivery and payment methods on the website without further notice.
VII. WITHDRAWAL FROM THE CONTRACT AND REPLACEMENT
Art. 24 (1) The user has the right to withdraw from the contract without stating a reason, without owing compensation or penalty in 90-day period, starting from the date of acceptance of the goods by the User or a third party.
(2) In order to exercise his right under this clause, the User must unequivocally notify "Tuliki" OOD of his decision to withdraw from the contract, by individualizing the goods he wishes to return, by providing all the data on the completed order and delivery, including but not limited to: content and value of the order, details of the person who placed the order, details of the person who accepted the delivery and date of delivery.
(3) The notification may be made by sending an e-mail in free text to an address info@mysnowdrop.com, describing in detail the product, order number and bank account to which the funds will be refunded.
(4) The User is obliged to return the goods at his own expense along with the receipt and the invoice, if any, by handing them over to "Tuliki" OOD or to a person authorized by the latter, within 14 days from the date on which the User has exercised his right to withdraw from the contract.
(5) Upon return, the goods must be in their original packaging, without traces of use or violation of the commercial appearance.
(6) "Tuliki" Ltd. has the right to postpone the refund of payments until the goods are received back or until proof is provided that the goods have been sent back, depending on which of the two events occurred earlier.
(7) In the event that the User does not fulfill his obligation under paragraph 4, without notifying "Tuliki" OOD of the delay and without providing a valid reason for the same, it is considered that he has withdrawn his statement to exercise a waiver of the contract.
Art. 25 The user does not have the right to withdraw from the contract, if the subject of the contract is for the delivery of goods made to the order of the user or in accordance with his individual requirements;
Art. 26 "Tuliki" Ltd. reimburses the User the price paid by him for the returned goods.
VIII. COMPLAINT
Art. 27 (1) The consumer has the right to claim for any discrepancy of the goods with the agreed / ordered, when after delivery, discrepancies with the contract of sale are found.
Art. 28 The consumer may not dispute the non-conformity of the consumer good with the contract for its sale, when at the conclusion of the contract he knew or could not have been unaware of the non-conformity;
Art. 29 (1) Upon filing a claim for goods, the consumer may claim for refund of the amount paid, for replacement of the goods with another, corresponding to the agreed or for deduction from the price.
(2) The complaint is submitted verbally to the phone number specified in www.mysnowdrop.com or in writing via the specified email.
(3). When filing a complaint, the user indicates the subject of the complaint, his preferred way to satisfy the complaint, respectively the amount of the claimed amount, and address, telephone and email address for contact.
(4) When submitting a complaint, the consumer must also enclose the documents on which the claim is based, namely:
Art. 30 (1) "Tuliki" OOD maintains a register of complaints. The User is sent a document to the e-mail specified by him, in which the complaint number from the register is indicated.
(2) When "Tuliki" Ltd. satisfies the claim, it issues a certificate to that effect, which is drawn up in two copies, and obligatorily provides one copy to the User.
Art. 31 (1) "Tuliki" Ltd. in the event of a justified complaint brings the goods into compliance with the sales contract within one month, counted from the submission of the complaint by the User.
(2) If the goods are not repaired after the expiration of the term under the previous paragraph, the Consumer has the right to cancel the contract and to be reimbursed the amount paid or to request a reduction of the price of the consumer goods according to art. 114 of the CPA.
(3) The bringing of the consumer goods in compliance with the contract of sale is free of charge for the Consumer. It does not owe costs for the shipment of consumer goods or for materials and labor related to its repair, and does not suffer significant inconveniences.
Art. 32 (1) In case of non-compliance of the consumer goods with the contract of sale and when the Consumer is not satisfied with the resolution of the claim, he has the right to choose between one of the following options:
(2) The consumer may not claim a refund of the amount paid or a reduction in the price of the goods when the trader agrees to replace the consumer goods with a new one or to repair the goods within one month of filing a complaint by the consumer.
(3) The consumer may not claim for cancellation of the contract if the non-conformity of the consumer goods with the contract is insignificant.
IX. UNILATERAL TERMINATION
Art. 33 "Tuliki" Ltd. has the right, at its own discretion, to unilaterally terminate the contract without giving notice, in case it finds that the provided services are used in violation of the present general conditions, the legislation in the Republic of Bulgaria and generally accepted moral norms.
X. INTELLECTUAL PROPERTY
Art. 34 (1) Intellectual property rights on all materials and resources located on the website www.mysnowdrop.com (including the available databases) are subject to protection under the Copyright Act and related rights, belong to Tuliki OOD or to the respective designated person who assigned the right of use to "Tuliki" OOD, and cannot be used in violation of current legislation.
(2) In case of copying or reproduction of information outside of the permissible, as well as in case of any other violation of intellectual property rights on the resources of "Tuliki" OOD, "Tuliki" OOD has the right to claim compensation for direct and indirect damages suffered in full size.
(3) Except in cases where it is expressly agreed, the User may not reproduce, change, delete, publish, distribute and publicize in any other way the information resources published on the website of "Tuliki" OOD.
Art. 35 (1) "Tuliki" Ltd. undertakes to take due care to provide the User with an opportunity for normal access to the services provided.
(2) "Tuliki" Ltd. reserves the right to suspend access to the provided services. "Tuliki" Ltd. has the right, but not the obligation, at its discretion to delete information resources and materials published on its site.
XI. TERMINATION AND TERMINATION OF THE CONTRACT
Art. 36 (1) Apart from the cases provided for in these General Terms and Conditions, the contract between the parties shall also be terminated upon suspension of the activity of "Tuliki" OOD or termination of maintenance of its website.
Art. 37 In addition to the above cases, either party may terminate this contract by giving one week's notice to the other party in the event of default.
Art. 38 The written form of the contract is considered complied with by sending an e-mail, pressing an electronic button on a page with content that is filled in or selected by the User or marking in a field (check box) on the website, etc. . similar in so far as the statement is technically recorded in a way that allows it to be reproduced.
XII. AUTHORITIES REGULATING THE ACTIVITY
Art. 39 The authorities regulating the activity of "Tuliki" OOD are the Consumer Protection Commission (CPPC) and the Personal Data Protection Commission (PCPD), with the following coordinates:
About the CPC:
- Website: https://kzp.bg/kontakti
- tel: 0700 111 22
- email: info@kzp.bg
- address: Sofia, Slaveykov Square, № 4А, fl. 3, 4 and 6
About CPDP:
- Website: https://www.cpdp.bg/
- tel: 02 / 91-53-518
- email: kzld@cpdp.bg
- address: Sofia 1592, bul. „Prof. Tsvetan Lazarov ”№ 2
DISPUTES
Art. 40 Consumers can use the European Online Dispute Resolution Platform (ODR), available at / http://ec.europa.eu/odr / - a single access portal that allows EU consumers and traders to settle disputes between you are.
SAVING CLAUSE
Art. 41 The parties declare that in the event that any of the clauses of these General Terms and Conditions prove to be invalid, this will not invalidate the entire contract or other parts thereof. The invalid clause will be replaced by the mandatory norms of the law or the established practice.
AMENDMENT OF THE GENERAL TERMS AND CONDITIONS
Art. 42 (1) "Tuliki" Ltd. undertakes to notify the Users of any change in the present general conditions within 7 days of the occurrence of this circumstance at the e-mail address specified by the User.
(2) When he does not agree with the amendments to the general conditions, the User has the right to withdraw from the contract without giving a reason and without owing compensation or penalty. In order to exercise this right, the User should notify "Tuliki" Ltd. within one month of receiving the message under the previous paragraph.
(3) In case the User does not exercise his right to withdraw from the contract in accordance with the procedure set forth in these general terms and conditions, it shall be deemed that the amendment has been accepted by the User without objections.
APPLICABLE LAW
Art. 43 The provisions of the current legislation of the Republic of Bulgaria shall apply to all issues not settled by these General Terms and Conditions.