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Single Source of Truth

Policies & Terms

Authoritative information about shipping, returns, payments, currency, add-ons, and contact—kept perfectly aligned across the site.

Last updated: January 8, 2026 · My snowdrop Policy Team

1. Shipping & Delivery

Countries, costs, cut-off, times.

2. Returns

14-day standard · 90-day add-on.

3. Payment Methods

EU vs BG/RO, secure checkout.

4. Currency & Pricing

EUR billing, BGN mode in BG.

5. Add-on Services

Priority, codes & restrictions.

6. Contact

Email, hours, location.

1. Shipping & Delivery

Coverage

We ship to 23 EU countries. Excluded: UK, NO, PT, IE, MT, CY.

Tracked delivery BG: rate at checkout EU: Zone-based rates

Times & Cut-off

  • Dispatch cut-off: 15:30 CET (same-day on business days)
  • Transit: typically 1–5 working days depending on country
  • See exact window on the Shipping hub

Zone-Based Costs

  • Zone 1 (Central/East): €5.00 (Free > €60). Includes Austria.
  • Zone 2 (Western): €14.95 (Free > €150).
  • Zone 3 (Italy/South): €19.95 (Free > €200).
  • Zone 4 (North/Baltics): €34.95 (Free > €300).
  • Bulgaria: shipping calculated at checkout (Econt/Speedy).

Full details: country pages · FAQ

2. Returns Policy

Standard

14 days (customer pays return shipping unless defective). Items must be unused and in original condition/packaging.

Extended (Add-on)

90-day extended returns add-on (€1.99) if purchased at checkout.

3. Payment Methods

EU (Standard)

We accept Stripe for credit/debit cards, Google Pay, and Apple Pay.

Bulgaria & Romania (Additional)

Cash on Delivery (COD) is also available in addition to Stripe (credit/debit cards, Google Pay, Apple Pay).

4. Currency & Pricing

  • Billing currency: EUR
  • BG store mode: BGN primary, EUR shown as equivalent
  • Fixed rate: 1 EUR = 1.95583 BGN

5. Add-on Services

Priority Fulfillment

€1.49 · Prioritizes processing queue (courier speed unchanged).

Peace of Mind Guarantee

€0.99 · Extended support for your order.

Handwritten Card

€0.99 · Personal gift message.

Come Back Bonus

€1.49 · 10% off your next order, valid 3 months.

VIP Toy Club

€9.99 · 15% off your next 3 orders, valid 1 year.

Codes & Restrictions

Codes delivered after purchase; not stackable; not valid for vouchers; not applicable to discounted items.

6. Contact

Support

Email: info@mysnowdrop.com
Hours: Mon–Fri, 9:00–17:00 CET

Location

Veliko Tarnovo, Bulgaria

7. Authorized Retailers

We buy directly from the brands we stock—no distributors. This ensures authentic products, full manufacturer warranty, and up-to-date assortments.

  • Official retailer — Authorized partner of Maileg
  • Official retailer — Authorized partner of Ava & Yves
  • Official retailer — Authorized partner of Steiff
  • Official retailer — Authorized partner of Jellycat
  • Official retailer — Authorized partner of Konges Sløjd
  • Official retailer — Authorized partner of Marshyellow
  • Official retailer — Authorized partner of Inkari
  • Official retailer — Authorized partner of Marina & Pau
  • Official retailer — Authorized partner of Squishable
  • Official retailer — Authorized partner of Palm Pals

Need verification for a specific brand? Contact info@mysnowdrop.com.

This page is the authoritative Single Source of Truth (SSOT). All other pages cite these exact terms.

Dispatch 15:30 CET 14-day returns 90-day add-on (€1.99)
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