Policies
Authoritative information about shipping, returns, payments, currency, add-ons, and support.
Last updated: September 26, 2026 · My snowdrop Policy Team
1. Shipping & Delivery
Coverage, rates, dispatch, and delivery windows.
2. Returns
14-day standard returns.
3. Payment Methods
Stripe and PayPal across served countries; BOX NOW orders use Pay on delivery with BOX NOW.
1. Shipping & Delivery
Coverage
We ship to 24 EU countries. Not served: United Kingdom, Norway, Portugal, Ireland, Malta.
Times & Dispatch
- Dispatch cut-off: 15:30 CET.
- Orders placed before the cut-off are prepared the same business day.
- Delivery is typically 1–6 working days depending on country.
- See exact country delivery windows on the Shipping hub.
Zone-Based Rates
Zone 1
Central / East EU
Includes: Austria, Romania, Poland, Czech Republic, Hungary, Slovakia, Slovenia, Croatia, Greece.
Zone 2
Western EU
Includes: Germany, Netherlands, Belgium, Luxembourg.
Zone 3
South / Distance
Includes: France, Italy, Spain, Denmark.
Zone 4
North / Baltics
Includes: Sweden, Finland, Estonia, Latvia, Lithuania.
Bulgaria
Domestic special case
Domestic options are shown in checkout for Bulgaria orders.
BOX NOW locker delivery
Available in Bulgaria, Greece and Cyprus
Bulgaria and Greece may also show other delivery methods at checkout. Cyprus is served exclusively by BOX NOW Locker.
2. Returns
Standard Returns
Standard returns are available within 14 days. Return shipping is paid by the customer unless the item is defective.
Always check the specific product page for any product-specific condition or age guidance before ordering.
3. Payment Methods
Served EU countries
Orders are processed via Stripe, PayPal in the served EU countries.
Bulgaria & Romania
For Bulgaria and Romania, available methods are Stripe, PayPal, Cash on Delivery.
BOX NOW orders
BOX NOW locker orders in Bulgaria, Greece and Cyprus use Pay on delivery with BOX NOW. After dispatch, BOX NOW sends a payment link by SMS or email. Cash payment at BOX NOW lockers is not available; payment is completed securely by card before collection.
4. Currency & Pricing
One clear store currency
All prices, orders and payments in Bulgaria are shown and payable in EUR.
Payments from non-EUR accounts
If your account uses another currency, your bank or payment provider converts the EUR amount using its own rate and terms. My Snowdrop adds no currency-conversion fee.
5. Add-on Services
Priority Fulfillment
€1.49 · Front of processing queue.
Photo Confirmation Before Dispatch
€0.99 · A parcel photo sent manually before dispatch.
Handwritten Card
€0.99 · Gift message included.
Hand-select the Sweetest Expression
€0.99 · For eligible plush toys, staff selects the most appealing available expression.
Create Their Unboxing Order
€1.99 · For carts with three or more physical items, arrange gifts in the requested discovery order.
Add-on availability and any conditions are shown in your bag before checkout when the option is offered.
6. Contact
7. Brand Authorization
Where brand-authorization labels exist in our system, they are listed here as trust-support information.
- Official Maileg Retailer - Authorized Partner
- Official Ava & Yves Retailer - Authorized Partner
- Official Steiff Retailer - Authorized Partner
- Official Jellycat Retailer - Authorized Partner
- Official Konges Sløjd Retailer - Authorized Partner
- Official EU Retailer
- Official Inkari Retailer - Authorized Partner
- Official Marina & Pau Retailer - Authorized Partner
- Official Squishable Retailer - Authorized Partner
- Official Palm Pals Retailer - Authorized Partner
Need verification for a specific brand? Contact [email protected].
This page is the operational policy source for shipping, returns, payments, currency, add-ons, and support information.