FOR USE OF "MY SNOWDROP" LTD
The current ones
GENERAL TERMS and CONDITIONS govern the relationship between "MAY SNOWDROP" Ltd., called
hereinafter referred to as “MY SNOWDROPE”, of the one part, and the Users of the Websites and
services located on a domain https://mysnowdrop.com/ (called
below Users), on the other.
MY SNOWDROP Ltd. is a company registered under the Commercial Law of the Republic of Bulgaria with UIC 205912285, with registered office and address of management: 5000 Veliko Tarnovo, 30 Sergey Rumyantsev Str., E-mail address info@mysnowdrop.com, telephone: + 359883481726, IBAN - BG75STSA93000026532120.
Please read the published Terms and Conditions in full before
use the information and trade services offered by the site https://mysnowdrop.com/
(referred to as Services for short). By viewing https://mysnowdrop.com/, each User
automatically undertakes to comply with the conditions described below.
The current one
document contains information about the activities of "MAY SNOWDROP" and the general conditions for
use of the services provided by "MY SNOWDROPE", settling the relations
between us and each of our users.
Confirmation of the General Terms and Conditions is also required
mandatory condition for the conclusion of the contract between the User and "MAY SNOWDROPE".
I. SERVICES PROVIDED
Art. 1 The services provided by "MAY SNOWDROPE" to the User,
represent information society services within the meaning of the Law on
e-commerce.
Art. 2 "MAY SNOWDROPE" is an e-shop,
available on the site https://mysnowdrop.com/, through which Users have
opportunity to conclude contracts for sale and delivery of the offered
from "MY SNOWDROPE" goods.
II. IDENTIFICATION AND
REGISTRATION. PERSONAL DATA
Art. 3 (1) "MY SNOWDROPE" identifies
Users of the site by storing log files on the server at https://mysnowdrop.com/
and the IP address of the User.
(2) "MAY SNOWDROPE" has the right to collect and use
information about Users after
their registration. The information through which the person can be
identified, may include name, surname, date of birth, sex, address, telephone, and any other information that
the person provides voluntarily upon registration. The information includes each
another that the User enters, uses or provides when using
The services provided by "MY SNOWDROPE".
Art. 4 (1) "MAY SNOWDROP" takes due care and is responsible for the protection of
the information about the User, which became known to him on the occasion of
registration - subject to these General Terms and Conditions, except in the cases of
force majeure, accidental event or malicious actions of third parties.
(2) In the registration form filled in by the User
upon registration, "MY SNOWDROPE" indicates
the mandatory or voluntary nature of the provision of the data and the consequences
from refusal to provide them. C
agreeing to these General Terms and Conditions The User agrees
the information about him to be processed in the order provided in them.
(3) The restrictions under para. 1 shall not apply in the event that
for "MY SNOWDROPE" there is an obligation to provide personal information
for the User of the respective competent state bodies according to the current one
legislation.
Art. 5 (1) "MY SNOWDROPE" collects and uses
the information under Art. 4 for the purposes provided in these General Terms and Conditions, as well as
to offer new goods and / or services to the User (free of charge or
paid). The described purposes for which the information is used are not exhaustive
listed and do not give rise to obligations for "MY SNOWDROPE".
(2) With the adoption of these General Terms and Conditions
The user agrees to the processing of his personal data for the purposes of
this contract and direct marketing.
Art. 6 (1) The user can register as
fill in the relevant electronic registration form, available in real time
(on-line) on the Internet on the site of "MY SNOWDROP", to agree with
of these General Terms and Conditions and declare that it is competent.
(2) By pressing the virtual button "Registration",
having the force of a written confirmation of the General Terms and Conditions, the User performs
electronic statement within the meaning of the Electronic Document and Electronic Act
signature, by which he declares that he is acquainted with these General Terms and Conditions, accepts them and
undertakes to comply with them. By saving it on the appropriate media in the server of
MAY SNOWDROPE, through a generally accepted standard for technical conversion,
making its reproduction possible, the electronic statement acquires
the quality of an electronic document within the meaning of the cited law. "MY SNOWDROPE"
can store in log files on its server the IP address of the User as well
and any other information necessary for its identification and reproduction
of his electronic statement of acceptance of the General Terms and Conditions in case of
occurrence of a legal dispute. The text of these General Terms and Conditions is available at
Internet on the site of "MY SNOWDROP" in a way that allows his
storage and reproduction.
(3) When filling in the application for registration
The user is obliged to provide complete and accurate identity data
(for individuals), legal status (for legal entities) and others
required by the electronic form of "MY SNOWDROPE" data, as well as to them
updated within 7 (seven) days of their change. The user declares
that it agrees to provide the personal data so requested, ensuring that
that the information provided during the registration process is true, complete and accurate
and will change them in a timely manner if they change. In case of
providing incorrect data "MAY SNOWDROP" has the right to terminate or stop
immediately and without notice the provision of services as well as maintenance
of the User's registration.
Art. 7 (1) Upon registration, the User receives and / or creates a unique username and password for
access to the services available through the MAY SNOWDROPE website.
(2) The username with which the User is
registers, does not give him any rights other than the right to use the specific
username within the e-shop of "MAY SNOWDROP".
(3) The registrar in his capacity as a representative of
a legal entity is obliged to enter its full name and address, resp. the name
of the legal entity it represents. With the adoption of the General Terms and Conditions
guarantees and confirms that there is a contractual relationship with the registered by him
consumer company. When entering incorrect or misleading information
the country is deprived of the right to access the services of the website of “MAY
SNOWDROPE ”.
(4) The consumer is obliged to take all care and to
take the necessary measures, which are reasonably necessary, in order to protect
your password, and do not disclose your password to third parties
notify "MAY SNOWDROPE" immediately in case of unauthorized access,
as well as in case of probability and suspicion of such. He bears the responsibility and the risk for
protection of your password, and for all actions performed by
him or a third party by using his password.
Art. 8 (1) The user has the right of access in mode
on-line to the services provided through the site of "MY SNOWDROP", in compliance with
the conditions and requirements for access, determined by "MY SNOWDROPE". To be able to
uses the services, the User should enter his username and password.
(2) The user has the right of access and correction in
on-line mode of your personal data provided during registration.
III. ORDER
Art. 9
(1) Consumers
use the interface of the MY SNOWDROPE website to conclude
contracts for purchase and sale of the goods offered by "MAY SNOWDROP" in
e-shop.
(2) The contract for purchase and sale of goods shall be considered as
concluded from the moment of confirmation of the order by "MAY SNOWDROP".
(3) At
lack of availability of a product "MAY SNOWDROP" reserves the right to refuse
the order.
Art. 10 (1) After selecting one or more goods,
offered on the website of "MY SNOWDROPE", the User
you need to add the same to your shopping list.
(2)
It is necessary for the User to provide data for the delivery and yes
choose a method and time of payment of the price, then confirm the order
through the e-shop interface.
(3) At
When placing an order, the User receives a confirmation email that
his order has been accepted.
IV. PRICES AND WAY
ON PAYMENT
Art. 11
(1) The prices of the products offered in the online store are those indicated on
the website of "MY SNOWDROPE" at the time of placing an order, except in cases
of obvious error.
(2) The prices of the products are in Bulgarian levs and include VAT, in the cases where it is
provided for its accrual.
Art. 12 "MAY SNOWDROP" reserves the right to
changes at any time and without notice the prices offered online
store products, such changes will not affect orders already placed.
Art. 13 “MAY
SNOWDROPE ”can provide
discounts for the products offered in the online store, according to the Bulgarian one
legislation and rules set by MAY SNOWDROPE. The rules applicable
for such discounts, are available at the place where the discount is shown.
Discounts can be provided in various forms (eg promotions, discounts
for loyalty granted individually, on a random basis or as a result of
participation in a competition or customer survey).
V. PAYMENT
Art. 14
When the User returns a product with the right to a refund
amount for any reason, the price, subject to refund, is
decreases with the value of
the discount received, applied to the product, and only actually paid
amount is refundable.
Art. 15 (1) The user can pay the price of the ordered goods using one of the options listed on the website. On https://mysnowdrop.com/ payment by card is possible.
Art. 16
If the User chooses a payment method,
involving a third party payment service provider, the User may be
bound by the terms and conditions and / or fees of such third party.
Art. 17
"MY SNOWDROPE" is not responsible if a payment method involving a third
country-provider of payment
services is not available or otherwise does not function for reasons that do not
may be imputed to the fault of MAY SNOWDROPE.
VI. DELIVERY
Art. 18 (1) The delivery of the ordered goods is carried out by courier to the courier office or delivery address specified by the User in the territory of Bulgaria and any other country to which it is possible to place an order in the "MAY SNOWDROP" store. Delivery is at the expense of the User, unless the contrary is expressly indicated to https://mysnowdrop.com/.
– The countries to which delivery is made are: Greece, Romania, Slovenia, Slovakia, Croatia, Hungary, Poland, Czech Republic.
- Delivery is at the expense of "MAY SNOWDROP" for orders over BGN 150 for delivery on the territory of Bulgaria or 89 euros for any other country to which deliveries are made
(2)
Before sending the ordered goods, "MY SNOWDROPE" has the right to contact
with the User on the phone number indicated by him, in order to specify details for
the order and / or delivery.
(3) “MAY
SNOW DROP ”does not wear
liability for non-execution of an order in cases where the User is
indicated incorrect, incomplete and / or inaccurate personal data, including when it is
indicated an incomplete, inaccurate or fictitious address or telephone number.
Art. 19 Delivery is made within 5 working days after the order is placed. In exceptional circumstances, "MAY SNOWDROP" reserves the right to extend the delivery period, promptly informing the User thereof.
Art. 20 Ordered goods are delivered against a signature, such as
larger shipments (at the discretion of the courier) are delivered to the entrance of the building.
Art. 21 The consumer is obliged to inspect the goods at the time of
its delivery and to notify immediately in case of discrepancies, omissions and
damage. If the User does not do so, it is assumed that the delivery is accepted without
objections.
Art. 22 (1) When performing international deliveries, applicable
are the rules for delivery and receipt of shipments to the respective national
postal service as well as the relevant national legislation of
the country in which the consignee of the goods is located.
(2)
All import fees for importing the goods are at the expense of the User.
The consumer cannot claim a refund if he has refused to pay
import duties or receive the shipment.
Art. 23
"MY SNOWDROPE"
reserves the right to change the available methods of delivery and payment and / or
their terms at any time by publishing the available methods of
delivery and payment on the website without further notice.
VII. WITHDRAWAL FROM THE CONTRACT AND
REPLACEMENT
Art. 24 (1) The Consumer has the right to withdraw from the contract without stating a reason, without paying compensation or penalty within 90 days from the date of acceptance of the goods by the Consumer or a third party.
(2) In order to exercise his right under this clause,
The user must unambiguously notify "MAY SNOWDROPE" of his decision to withdraw from the contract, as
individualizes the goods he wishes to return, by providing all
data on the executed order and delivery, including, but not limited to: content
and value of the order, data of the person who placed the order, data of the person,
accepted the delivery, and the date of delivery.
(3) The notification
can be done by sending free text email to info@mysnowdrop.com, such as
describe in detail the product, order number and bank account to which to
the funds will be reimbursed.
(4) The consumer
is obliged to return the goods at his own expense together with the receipt and the invoice,
if any, by handing them over to "MY SNOWDROPE" or to an authorized
the last person, within 14 days from the date on which the User has exercised
your right to withdraw from the contract.
(5) At
return the goods must be in their original packaging, without traces of use
or distortion of trade.
(6) “MAY
SNOWDROP ”has the right to postpone the refund until the receipt of
the goods back or until proof is provided that the goods are
sent back, depending on which of the two events occurred
earlier.
(7) B
in case the User fails to fulfill his obligation under paragraph 4 without notifying “MAY
SNOWDROP ”for
delay and without providing a valid reason for the same, it is considered that it is
withdrew his statement of waiver.
Art. 25 The user does not have the right to withdraw from the contract, if the subject of the contract is for the delivery of goods made to the order of the user or in accordance with his individual requirements;
Art. 26 "MAY SNOWDROP" reimburses the User the price he paid for the returned goods.
VIII. COMPLAINT
Art. 27
(1) The consumer has the right to claim for any discrepancy of the goods with the agreed / ordered,
when, after delivery, non-conformities with the contract of sale were found.
Art. 28
The consumer cannot dispute the non - conformity of the consumer product with
the contract for its sale, when at the conclusion of the contract he knew or did not
he may not have known of the discrepancy;
Art. 29
(1) Upon filing a claim for goods, the consumer may claim for
refund of the amount paid to replace the goods with another,
corresponding to the agreed or for a deduction from the price.
(2)
The complaint is submitted orally on the phone number indicated by "MY SNOWDROP" or in writing
by, the specified email, by mail or submitted to the address of the company.
(3)
When filing a complaint, the user indicates the subject of the complaint,
his preferred way of satisfying the claim, respectively
the amount claimed, and an address, telephone and contact email address.
(4) At
When submitting a complaint, the user must also apply
the documents on which the claim is based, namely:
- receipt or
texture;
- protocols, acts or
other documents establishing the non - conformity of the goods or services with
the agreed;
- other documents,
establishing the claim on the grounds and amount.
Art. 30 (1) “MAY SNOWDROP” shall maintain a register of the filed claims. On
The user is sent a document to the e-mail specified by him, in which he is specified
the number of the claim from the register.
(2)
When "MY SNOWDROPE" satisfies the complaint, it issues an act for
that which shall be drawn up in duplicate and shall compulsorily provide one copy
of the User.
Art. 31
(1) "MY SNOWDROPE" at
reasonable claim brings the goods in accordance with the contract of sale in
within one month from the filing of the complaint by the User.
(2) If
the goods have not been repaired after the expiration of the term under the previous paragraph,
The consumer has the right to terminate the contract and be refunded
the amount paid or to demand a reduction in the price of the consumer good
according to art. 114 of the CPA.
(3)
Bringing the consumer goods in line with the sales contract is
free for the User. It does not owe shipping costs
consumer goods or for materials and labor related to its repair, and not
suffers significant inconvenience.
Art. 32 (1) In case of discrepancy
of the consumer goods with the contract of sale and when the Consumer is not
satisfied with the resolution of the complaint, he has the right to choose between one
of the following options:
- cancellation of contract
and reimbursement of the amount paid by him;
- reduction
at the price.
(2)
The user cannot claim a refund or for
reducing the price of the goods when the trader agrees to be carried out
replace the consumer product with a new one or repair the product within
one month from the filing of the complaint by the user.
(3)
The consumer cannot claim termination of the contract if
the non-compliance of the consumer goods with the contract is insignificant.
IX. ONE-SIDED
TERMINATION
Art. 33 “MAY
SNOWDROPE ”is right
at its discretion, without giving notice to terminate unilaterally
the contract, in case it finds that the services provided are used in
violation of the present general conditions, the legislation in the Republic of Bulgaria and
generally accepted moral norms.
X. INTELLECTUAL
PROPERTY
Art. 34
(1) Intellectual property rights over all materials and resources,
located on the MY SNOWDROPE website (including available databases),
are subject to protection under the Copyright and Related Rights Act, belong
on "MY SNOWDROPE" or on
respectively the indicated person, who has transferred the right to use “MAY SNOWDROP”, and
may not be used in violation of applicable law.
(2) At
copying or reproducing information outside the permissible, as well as when
any other infringement of intellectual property rights over resources
of "MAY SNOWDROP", "MAY SNOWDROP" has
the right to claim compensation also for the direct and indirect damages suffered in
Full size.
(3) Except in the cases
when expressly agreed, the User may not reproduce, modify,
deletes, publishes, distributes and otherwise discloses information
resources published on the MAY SNOWDROPE website.
Art.35
(1) "MAY SNOWDROPE" is obliged
to take due care to enable the User to be normal
access to the provided services.
(2) “MAY
SNOWDROPE ”
reserves the right to suspend access to the services provided. MAY SNOWDROPE is entitled,
but not an obligation, in its sole discretion, to delete information resources and
materials published on its website.
XI. TERMINATION AND
CANCELLATION OF CONTRACT
Art. 36 (1) Except in the cases provided in the present
General terms and conditions, the contract between the parties is terminated upon termination of
the activity of "MY SNOWDROPE" or termination of the maintenance of its website.
Art. 37 Apart from the above cases, each of
the parties may terminate this contract by giving one week
notice to the other party in case of non - compliance with the obligations under
contract.
Art. 38 The written form of the contract is considered complied with
by sending an e-mail, pressing e-mail
button on a page with content that is filled in or selected by the User
or marking in a field (check box) on the website, etc. similar insofar as
the statement is technically recorded in a way that allows it to be reproduced.
XII. AUTHORITIES REGULATING THE ACTIVITY
Art. 39 The authorities
regulating the activity of "MAY SNOWDROPE" are the Commission for Consumer Protection (CPC) and the Commission for Personal Data Protection
(CPDP), with the following coordinates:
About the CPC:
- Website: https://kzp.bg/kontakti
- tel: 0700
111 22
- email: info@kzp.bg
- address: gr.
Sofia, Slaveykov Square, № 4A, fl. 3, 4 and 6
About CPDP:
- Website: https://www.cpdp.bg/
- tel:
02 / 91-53-518
- email: kzld@cpdp.bg
- address:
Sofia 1592, Prof. Tsvetan Lazarov ”№ 2
DISPUTES
Art. 40 Users can use the European
online dispute resolution platform (online dispute resolution), available at /
http://ec.europa.eu/odr / – единен портал за достъп, който позволява на
consumers and traders in the EU to settle disputes between them.
SAVING CLAUSE
Art. 41 The parties declare that, in the event that any of the
the provisions of these General Terms and Conditions turn out to be invalid, this is not the case
to invalidate the whole contract or other parts of it.
The invalid clause will be replaced by the mandatory norms of the law or
established practice.
AMENDMENT OF THE GENERAL TERMS AND CONDITIONS
Art. 42 (1) "MAY SNOWDROP" undertakes to notify the Users of any change in these general terms and conditions within 7 days of the occurrence of this circumstance at the e-mail address specified by the User.
(2) When he does not agree with the amendments in the general ones
conditions, the User has the right to withdraw from the contract without specifying
reason and without due compensation or penalty. To exercise this right, the User
should notify "MY SNOWDROPE" in time
from one month from the receipt of the notification under the previous paragraph.
(3) In case the User does not exercise his right to
withdraw from the contract in the manner prescribed in these general terms and conditions, it is considered that
the amendment is accepted by the User without objections.
APPLICABLE LAW
Art. 43 For all not settled by these General Terms and Conditions
The provisions of the current legislation of the Republic of Bulgaria shall apply.